Privacy Policy

Protecting your privacy

Protecting your privacy and maintaining the confidentiality of your personal information has always been integral to the way we do business at FIH. Privacy protection is essential to providing you with excellent service.

FIH is committed to following policies that protect your privacy. This privacy policy covers visitors to the FIH Site.

Hypertext links on the FIH Site

The FIH Site contains links to other Internet sites. FIH takes no responsibility for the content of these sites, external or otherwise. Please refer to the disclaimer in our legal statement.

Automatic collection of information

We automatically log visitor's domain and IP address (a unique string of numbers that identifies a computer on the Internet) by programming. This data is used to see where the FIH Site is being used in the world, and for click stream analysis to enable us to better understand site usage, so that we can improve our service to you. This information does not identify you as an individual, but only the computer that is being used to view the site.

We do not save cookies to your computer. Please refer to the help guide from your browser for further information on cookies.

Data protection

We will only obtain personal data from you for specified and lawful purposes and any personal data that we obtain will be processed fairly and lawfully. In particular:

Disclosure to third parties - we do not disclose personal information to third parties, except where you have given your consent or where we have a legal obligation to do so.

Uses of personal data

When you request information through this site, we need to know your e-mail address or, where you wish it to be sent by post, your name and postal address. We use this to send to you the information you request in the form that you require. We do not provide your details to third parties for any marketing or promotional purposes. We will only process the individual data that you provide to us for the intended purpose. We will take all reasonable steps to ensure that the data held is adequate, relevant and not excessive for this purpose.

Security

We take all reasonable steps to protect the confidentiality and security of your personal information.

Accuracy

We take all reasonable steps to keep your personal information accurate and, where necessary, up to date.

Retention of data

We take all reasonable steps to retain data only for the duration of the purpose for which it was obtained. When requested, we will delete personal information from current operational systems where it is no longer required. We may need to continue to hold some details about you after your relationship with us has ended, for example for legal and regulatory purposes.

FIH shall endeavour to ensure that any personal information and/or data it holds is kept secure. However, we cannot accept any liability for information obtained through unauthorised access to the website.

Your rights

We take all reasonable steps to uphold your rights to protect your personal data, including the right to obtain information on, update or amend any personal data on you that we hold.

Accessibility

FIH endeavours to make its website accessible to all Internet users and to meeting the requirements of the Disability Discrimination Act 1995. We are engaged in an ongoing review of compliance and will act quickly to address areas of non-compliance. FIH welcomes input and advice from our site users. If you should be aware of any non-compliance with the Act, and/or general best practice in this respect, please contact us.

Operating Companies